New Features and Changes in vFire 9.10

This topic relates to vFire 9.10, first released in January 2018. You may also wish to view other new features or the release notes in full.

The key new features in this release include:

  • User Interface Styling in vFire Core. We are continuing to enhance the user interface in vFire Core. The changes are outlined in Styling in vFire Core 9.10.

    • The styling changes will affect screen and icon displays across vFire Core. Screenshots within the documentation will be fully updated when the restyling is complete.

  • Resource Manager is now available in Core and Nano. This new feature will allow workflow group managers to resource staff based on availability and skill sets, to maximize their team efficiency and work satisfaction. See Resource Manager for more details.
  • Type Tier searching has been improved. The vFire Core interface now offers 'search as you type' for Type Tier fields. See Using the Multi Tier Selector for more details.
  • The Alemba API now supports the Resource Manager feature as well as the vFire app. Additional security has been introduced. You cannot log in to the API explorer without the appropriate settings in your General Access security role. To find out more about this, see Logging In to the Alemba API Explorer.

    • The documentation that was provided in the wiki has been replicated in the online help. The documentation has also been made more comprehensive, reflecting the GA status of the Alemba API. See About the Alemba API for more details. For a comparison of the two APIs, see About the APIs.

  • Windows Server 2016 Certification. We are now certified for Windows Server 2016.
  • vFire app has been further enhanced, and will be available in 9.10.1. The functionality available in the vFire Officer app will now be available in the vFire app, meaning that both users and analysts can use it. Analysts can access their calls on the go, viewing details of calls assigned or forwarded to them. They can forward the call to another analyst or group, update the call notes, review history, change the status or close a call. We have introduced SAML authentication for iOS and Android, and made a number of other minor enhancements and fixes. See About the vFire App for more details.

    • To view a PDF of the vFire App User Guide, including System Administrator Notes, click here.

  • The SolarWinds connector has been added to our growing list of available connectors. See Connector for SolarWinds for more details.
  • An enhanced Jira connector has been released. This will support multiple projects. See Connector for Jira for more details.

  • The Jira connector introduced in 9.8 required a source to be configured for each project. The 9.10 Jira connector supports a single integration source for multiple Jira projects. If you are using the 9.8 connector and upgrade to 9.10, you need to remove the source(s) and reconfigure them using the new connector. You also need to update any tasks previously set up to use Jira outbound actions, and reconfigure them.

To view a PDF version of the 9.10 release notes, select the following link .